Open access peer-reviewed Edited Volume

The Future of Banking - Innovation, Risk and Inclusion

The Future of Banking
The Future of Banking Innovation, Risk and Inclusion Edited by Anita Maček and Michael Murg

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Academic Editor

Anita Maček
Anita Maček ORCID icon for 0000-0003-3966-8721

FH Joanneum, University of Applied Sciences Graz, Austria

Co-editor

Michael Murg
Michael Murg

FH JOANNEUM University of Applied Sciences,
Austria

Series Editor

Taufiq Choudhry
Taufiq Choudhry ORCID icon for 0000-0002-0463-0662

University of Southampton,
United Kingdom

Published 07 January 2026

Doi 10.5772/intechopen.1005729

ISBN 978-1-83634-607-4

Print ISBN 978-1-83634-608-1

eBook (PDF) ISBN 978-1-83634-609-8

Copyright year 2026

Number of pages 436

Part of the book series Business, Management and Economics

Issn 2753-894X

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Edited Volume and chapters are indexed in

  • Google Scholar
  • DOAB
  • Crossref
  • Dimension
  • OpenAIRE
  • AZ ebsco
  • Worldcat
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Table of Contents

Open access  chapters

2. Perspective Chapter: The Audacity of Risk – Contemporary Failures

By Dominic Roberts, Ekililu Salifu and Fidelis Akanga

59
104
4. Perspective Chapter: Artificial Intelligence-Driven Customer Experience Analytics in Banking

By José de Jesús Rocha Salazar and María Jesús Segovia Vargas

37
9. Mobile Payments Is the Future of Banking for Pakistani Generation Z: Navigating through UTAUT

By Muhammad Hassaan, Asif Yaseen, Khawar Naheed and Sania Usman

57
72
34
17. Is It Possible to Implement New Regulations without Increasing Complexity and Cost? The Journey toward Suitable and Sustainable Wealth Management

By Abigail Vasquez, Prof. Ari-Pekka Hameri, Dr. Pius Bienz, Virginie van Doorn, Dr. Anna Baranowska, Dr. Ilias Pnevmonidis and Dr. Stephan Zilker

30

IMPACT OF THIS BOOK AND ITS CHAPTERS

1,139 Total Chapter Downloads

1 Crossref Citations

1 Dimensions Citations

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